GeoRunners
Support
Help with your GeoRunners account, Strava connection, routes, activities and challenges.
Last updated: 6 August 2026
Contact support
How can we help?
Email Daniel with a short description of the problem. Include your device model, iOS or browser version, the challenge name, and a screenshot if useful.
Email danieltrevor.dt@gmail.comNever send your password, Strava secret, Google API key or other security credentials.
Common questions
Password or sign-in
Choose “Forgot your password?” on the sign-in page. Check spam or junk if the reset email does not arrive.
Connect or disconnect Strava
Open Profile and use the Strava card. Disconnecting stops future access; previously imported runs remain until you delete your account or make a data request.
A Strava run is missing
Open Profile and refresh your Strava activities. Confirm the activity is a supported run and falls within the relevant challenge dates before contacting support.
Routes and manual runs
Check each start, end and waypoint selection before creating a route. Runs you enter yourself are clearly marked as manual in challenge activity.
Delete your account
Open Profile → Delete my account, type DELETE, and confirm. This is permanent and also deletes challenges you organised.
Privacy or challenge integrity
Email us for a personal-data request, safety concern, suspected abuse, or a result you believe is incorrect.
Privacy requests and complaints
To ask for access, correction, deletion, restriction, portability, or to object to how your information is used, email danieltrevor.dt@gmail.com. Put “Privacy request” in the subject and send it from the email used for your GeoRunners account where possible. We may ask for information needed to verify your identity.
Read the Privacy Policy for full details, including your right to complain to the ICO.
App information
GeoRunners is operated by Daniel Trevor in the United Kingdom. This page is the public support contact for the GeoRunners website and iOS app.